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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on November 26, 2010, 06:52:41 AM

Title: Error in ICON
Post by: sunbabu15 on November 26, 2010, 06:52:41 AM

Hi All,

We are getting an error as below in ICON:

Failed to execute Error execute binding, reason [Microsoft][ODBC SQL Server Driver][SQL Server]Transaction (Process ID 75) was deadlocked on lock resources with another process and has been chosen as the deadlock.

After going through the Genesys soln search and the guide's , we have observed that this generally occurs because of Merge procedure but couldn't able to reach out the exact cause.

If anyone has encounterd a similar error or any sort of suggestion of on this , will help us in resolving this issue.

Thanks in advance :).

Regards,

Title: Re: Error in ICON
Post by: sunbabu15 on November 26, 2010, 06:53:25 AM

We are using the ICON 7.6 Env.