Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: xember on November 26, 2010, 09:54:48 PM

Title: Prevent agents from loggin into GDesktop
Post by: xember on November 26, 2010, 09:54:48 PM

Hello All,

Our customer has agents login to Genesys Desktop and a pilot group that uses SAP CRM as front-end. The pilot group is growing and the customer don`t want them to login to genesys desktop anymore. Is there a way to prefent this per agent?

Kind regards,

Xember

Title: Re: Prevent agents from loggin into GDesktop
Post by: cavagnaro on November 26, 2010, 10:21:54 PM

Buy SAP GPlus and do all the login and telephonic actions from there.

Title: Re: Prevent agents from loggin into GDesktop
Post by: Timur Karimov on November 29, 2010, 06:27:50 AM

[quote author=cavagnaro link=topic=6034.msg26227#msg26227 date=1290810114]
Buy SAP GPlus and do all the login and telephonic actions from there.
[/quote]
lol =)
the best answer over there =))))

Title: Re: Prevent agents from loggin into GDesktop
Post by: xember on January 16, 2011, 09:15:12 PM

ehm.. guys.. the pilot group is using the gplus... GAD is just backup.. we want them to use the adapter and prevent them from using GAD.....

Title: Re: Prevent agents from loggin into GDesktop
Post by: cavagnaro on January 17, 2011, 02:39:04 AM

Try to set the system user that runs GAD to deny permissions on CME so GAD won't be able to see those agents and therefore won't be able to log them