Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gnub on November 29, 2010, 06:38:17 PM

Title: Hyperion Licensing
Post by: Gnub on November 29, 2010, 06:38:17 PM

Hi,

First of all let me say that you have a great forum here! Nice work! ;)

Now, the question: I'm in a costumer that is currently deploying a full Genesys CC and right now we are managing the reporting tools. For historical reporting CCA tool they are currently using Hyperion Intelligence Client 8.5.0.3 (fat client) however, to prevent direct access to the DB they are looking for the Hyperion Intelligence Server + Web Client solution. My question is if this Hyperion Intelligence Server + Web Client are already licensed for those that buy CCA reporting tool and how to manage that license.

I really can't find information on this topic. Taking a look into "Reporting Technical Reference Guide for Genesys 7.2 Release" I assume that it is included but it does not mention it specifically and I can't really find more documentation about it.

Thanks for the help! ;)

Regards,
Gnub

Title: Re: Hyperion Licensing
Post by: tony on November 29, 2010, 11:20:06 PM

Oracle have a page dedicated to Hyperion license keys - sorry but don't have the link right now... Just know it exists... :)

TT

Title: Re: Hyperion Licensing
Post by: Gnub on November 30, 2010, 12:03:22 AM

Hi Tony,

Thank for the answer.

Actually I was already looking in Oracle page dedicated to Hyperion (which you can reach by www.hyperion.com) but I did not found much information on release 8.5.0.3, which is the one being installed in my costumer. I believe that this is the latest hyperion version agreement with Genesys...

Additionaly I was also wondering which components from Hyperion Performace Suite are "freely" available when the costumer buy the CCA reporting platform.

For instance, can I install Hyperion Intelligence Server and use the web clients or do I need to buy any component?

Thanks! :)

Regards,
Gnub

Title: Re: Hyperion Licensing
Post by: René on November 30, 2010, 11:31:47 AM

Hi Gnub,

Please use Genesys Knowledge base (Solution Search) to find out information and license keys for Hyperion Server.

R.