Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on December 06, 2010, 03:43:18 PM

Title: GAD instance not working?
Post by: vjicecool on December 06, 2010, 03:43:18 PM

We have two GAD instances with same configuaration they are working fine with out any problems, we decided to have one more instance for having more agents(load balancing) , we got licenses and installed 3rd GAD instance it is configured as the same as last two, and this third GAD instance doens't work, when logged in it shows telecom error, i have used Telnet command on GAD host to make sure it is communicating with t-server host, it ended up working fine. i checked logs and it shows this message in the logs

"IO failure for connection 'tcp://XXXXXXXX.corp.intranet:xxxx"

I am still seeing the same error, don't know where to go.
Any idea  guys  :'(

Title: Re: GAD instance not working?
Post by: cavagnaro on December 06, 2010, 04:37:15 PM

Show complete startup logs

Title: Re: GAD instance not working?
Post by: vjicecool on December 07, 2010, 05:10:17 PM

Do you have an email where i can sent it?

Title: Re: GAD instance not working?
Post by: cavagnaro on December 07, 2010, 05:12:22 PM

Please post in here so we all can help. I know it sucks to paste huge logs but...

Title: Re: GAD instance not working?
Post by: vjicecool on December 07, 2010, 07:50:46 PM

the file is like 50mb  >:(
i am posting some lines where i see the error message,
Please let me know if you need more info

07 11 01:03:27:101 [          Selector#0] WARN  .mux.SelectorManager  IO failure for connection 'tcp://xxxxxxxx.corp.intranet:xxxx[Opening]/xxxxxx
java.net.ConnectException: Connection refused: no further information
at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
at sun.nio.ch.SocketChannelImpl.finishConnect(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processConnection(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Title: Re: GAD instance not working?
Post by: RoboH on December 17, 2010, 09:25:50 PM

Hi

This can be caused by access rights of GAD application object in CME. The log is not sufficient for further analysis but check the Security TAB of GAD object and set Logon As to default. To give GAD full access.

Maybe this can help.

Regards
Robert