Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: NN1 on December 07, 2010, 11:50:52 PM

Title: Genesys T-Server compatibility with AACC 6.0 (Avaya Aura Contact Center)
Post by: NN1 on December 07, 2010, 11:50:52 PM

Hi All,

I am looking for an official statement from Genesys mentioning the T-Server Support with the latest AACC 6.0 (Avaya Aura Contact Center), but I coudn't find any indication at all.

Can anyone tell me if you have any official document mentioning this compatibility ?

Thanks & Regards

Nick

Title: Re: Genesys T-Server compatibility with AACC 6.0 (Avaya Aura Contact Center)
Post by: Alexander on December 10, 2010, 10:12:39 AM

You have to consult the "Supported Media Interfaces Reference Manual".

The last version available (80g_ref_smi_11-2010_v8.0.001.44) does not list it, so it is not officially supported.

Title: Re: Genesys T-Server compatibility with AACC 6.0 (Avaya Aura Contact Center)
Post by: 6rlopez on February 21, 2011, 01:17:24 PM

Hi Nick,
Did you finally get an official answer from Genesys?

Title: Re: Genesys T-Server compatibility with AACC 6.0 (Avaya Aura Contact Center)
Post by: craigr on February 25, 2011, 04:58:30 PM

Hi,

Do you mean Avaya Aura Contact Center which is more of a Genesys competitor or Avaya Communication Manager (ACM) 6.0? If it is the later I don't think you will have any problems since T-Server integration is via AES. However, in an ACM 6.0 configuration you may have SIP integration problems as SES in no longer supported on ACM 6. Its replacement (Avaya Session Manager) is not currently planned to be tested with Genesys SIP server (according to Genesys support ....)