Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BenTaylor on December 08, 2010, 09:23:11 AM

Title: TSAPI licence usage?
Post by: BenTaylor on December 08, 2010, 09:23:11 AM

Hi,

Using Avaya TServer for TSAPI - Can anyone confirm how the TSAPI licences are used?

Found this from Genesys:

We believe that these are required:
- TSAPI-Basic consumed seat for each "seat" (SDN)
- TSAPI-Advanced for monitoring Routing Points

But in practice I don't believe this is correct...

Does anyone know for certain?

Thanks,

Ben

Title: Re: TSAPI licence usage?
Post by: BenTaylor on December 09, 2010, 04:48:43 PM

Turns out its actually just Extensions and ACD Queues that require a license.

Title: Re: TSAPI licence usage?
Post by: noor_372 on December 10, 2010, 10:31:42 AM

We have got problem routing calls to agent , the error we were getting in URS was ' Generic Resource unavailability' , The issue was due to TSAPI Basic License.

Once we deployed TSAPI Advanced license the issue got resolved and call was perfectly transfered to agent and no error reported.