Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: New... on December 09, 2010, 12:46:43 PM

Title: Agent Historical Report - Total time not matching with sum of other status times
Post by: New... on December 09, 2010, 12:46:43 PM

Hi,

In Brio reports, Agent daily report, the total login time is not matching the sum of the other statuses times (Not Ready Time + Wait Time + Ringing Time + Dialing Time + Talk Time + Hold Time + ACW Time).

Is there any way to get the accuracy?