Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JAG on January 01, 1970, 12:00:00 AM
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I am testing Outbound solution in my test environment. Every time I start a campain, the dialer make the call instantly regardless of what I set in the dial_sched_time field. How to solve that problem?
another small question is how to disable several channels on dialogic board while using the rest ones?
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I can tell you about ports.
The best way to disable them would be not to register them in IVR CME section. Each IVR port has DN assigned to it.
Just register the ones you want to use.
If you want to do it dynamically, I do not know.
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I don't use IVR to make outbound call. So I can't see any relationship between Outbound channels and IVR ports?
As I am using Oubound 6.1, it's not able to set channle_num but it will use default value '40'. But indeed my Dialogic D/41ESC only support 4 channles and 2 of them have lines connected to PBX
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What you want to do it pretty easy:
since you are using CPD, you should have Dialogi Config Writer as one of the programs installed.
In it, you defie the board and ports that you want to use.
So, in your case, just enter the ports you want to use, and omit the ones you don't.
As for not diualing at scheduled times, my first guess would be that timezone settings are not kicking in, so OCS thinks that the time has already passed. Try setting for example a year in advance and see if the number still is dialed. If not, then you know that it is a mere Timezone problem. If it is still being dialed, dump the log here for OCS and we would be able to help :)
Vic
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I think there are a few other settings you need before that field is used (athough these are from v5!). First, 'predictive_callback' = 'yes' in Campaign Manager settings then you need to ensure that the other fields on the record being dialled are being set correctly. Oddly by the name of the field, I'm pretty sure you need to set the 'call_time' field not 'dial_sched_time' for the time you want the call back or scheduled call at.
Rory