Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on December 28, 2010, 08:34:46 AM

Title: Filter KVP for Chat Tenant is possible ?
Post by: Pranpong.S on December 28, 2010, 08:34:46 AM

Dear All Developer
I try to making Queue report seprate by Department for Chat Media. I found that when i apply filtering for report parameters via  seprate attachdata by team belowing

TeamA
FilterA = (PairExit("MediaType","chat")) & (PairExit("attTargetGroup","A"))
TeamB
FilterB = (PairExit("MediaType","chat")) & (PairExit("attTargetGroup","B"))

I hav apply following filter for stat parameter

Chat_Total_Entered
Objects "Tenant"
Category "JavaCategory"
AggregationType "Total"
JavaSubCategory "eServiceInteractionStat.jar:GCHR Total Entered"

It's doesnt count seperate by team as i expected.When 1 Customer in to Tenant queue ,both of
Chat_Enter_ATeam and Chat_Enter_BTeam count to 1.

Does anyone hav experience about the Chat Queue Tenant,pls share your experience to me,will be better for my implementation.
Pranpong

Title: Re: Filter KVP for Chat Tenant is possible ?
Post by: René on December 28, 2010, 02:42:44 PM

Hi Pranpong,

Unfortunately, Java based statistics (category = JavaCategory) don't support filters.

R.

Title: Re: Filter KVP for Chat Tenant is possible ?
Post by: Pranpong.S on January 04, 2011, 05:27:31 AM

[quote author=René link=topic=6080.msg26411#msg26411 date=1293547364]
Hi Pranpong,

Unfortunately, Java based statistics (category = JavaCategory) don't support filters.

R.
[/quote]
Thank you very much for your information. So i have to know what kind of solution or Do you have any customize to meet  this objective.

Pranpong