Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yogesh on January 04, 2011, 09:16:33 PM

Title: CCPulse weekly interval one week ahead then normal calendar week
Post by: yogesh on January 04, 2011, 09:16:33 PM

Hi All

Please can anyone assist me, i have a problem on CCPulse, if i draw a historical report by weekly and and specify a date, the view shows for example week 23, but actual calendar week is week 22, so CCPulse is one week in advanced, is there any way i can adjust CCPulse weeks to normal calendar weeks? as i noticed the 1st of January (Saturday) is registered as week one, and yet the 2nd January (Sunday) is registered as week two.

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: cavagnaro on January 04, 2011, 09:56:11 PM

But that is correct, week 1 was only that saturday 1, or according to you what was it? Week 0?
We are currently on week 2 of 2011.

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: yogesh on January 05, 2011, 08:10:03 AM

Hi

Because currently according to a calendar this week from the 2nd - 8th January is week one, but according to Genesys CCPusle from the 2nd - 8th January is week two. How can i get CCPUlse insync with the Calendar week?

Regards
 

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: catanirex on January 05, 2011, 12:48:13 PM

It sound like CCAs Datamart/ETL is not configured properly.
There are options for ETL Runtime defining weeks in CCA, by using the java parameters setFirstDayOfWeek, wholeWeeks etc.

CCP is only using the valuse in the database..

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: yogesh on January 05, 2011, 02:03:16 PM

:) Thank you very much.

is there any way you can direct me in going about on changing this?

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: cavagnaro on January 06, 2011, 04:26:34 AM

[quote author=yogesh link=topic=6087.msg26449#msg26449 date=1294215003]
Hi

Because currently according to a calendar this week from the 2nd - 8th January is week one, but according to Genesys CCPusle from the 2nd - 8th January is week two. How can i get CCPUlse insync with the Calendar week?

Regards

[/quote]

According to my Outlook calendar we are on week 2...have compared online and still we are on week 2...

Title: Re: CCPulse weekly interval one week ahead then normal calendar week
Post by: yogesh on January 06, 2011, 08:38:59 AM

Hi

Because i am in South Africa, and our hard copy (printed out calendar is reporting that 2nd - 8th January is week one. I would like to get the CCPulse calendar  the same as hard copy (printed out) calendar (In terms of weeks), any direction as to how to change the weeks on CCPulse?

Regards