Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rob.h on January 05, 2011, 04:51:25 PM

Title: IVR Application Failure
Post by: rob.h on January 05, 2011, 04:51:25 PM

In EMPS, we created a new IVR Profile named MainM.  When we dial the DID, we get the following error in the PopGateway log:

[2011/01/03 21:26:27.690] 33F4 XMLData.cpp:2570 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TERMINATED : REASON: IVR Failure and OTHER exception not defined. ANI=3058252 DID=1265024 TollFreeNum=8888 Reseller=$reseller-name$ Customer=$customer-name$ Application=$application-name$ SessionID={4A7717D0-D04A-45C8-B829-C67876775CB2} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found  ErrorURL: http://AP-GENOCSE-P01.company.com:80/dispenser/spd_data/0200/GVPOwner_Admin_MainM.xml: CCThread:Inbound PortNumber:28

AP-GENOCSE-P01 is the server that hosts EMPS and the dispenser.  In the \GVP\CN\web\dispenser\spd_data directory there are two subfolders:
0200
2.0

The GVPOwner_Admin_MainM.xml is located in the \2.0 directory, but not the \0200 directory.

We have tried provisioning and regenerating the profile in EMPS.  We have also tried copying the xml file from the \2.0 directory to the \0200 directory.  So far, nothing has worked.

The app xml file should have been automatically generated, but it was not.  Does anyone know how we can generate this file?

Thanks,
Rob

Title: Re: IVR Application Failure
Post by: sunbabu15 on January 06, 2011, 05:28:48 PM

Hi Rob,

Have you mapped the IVR Profile with the DID during provisioning. Once that mapping is done , you will be able to see the DID.xml file which is being invoked when DID is being dialed .

Regards,

Title: Re: IVR Application Failure
Post by: rob.h on January 07, 2011, 01:34:59 AM

Yes, we mapped the IVR Profile with the DID.

We were able to get the application to work.  On the EMPS server, the application xml files should be located in these two directories:
C:\GVP\CN\web\did_url_mappings\0200
C:\GVP\CN\web\dispenser\spd_data\0200

We found that the application xml files were instead located here
C:\GVP\CN\web\did_url_mappings\2.0
C:\GVP\CN\web\dispenser\spd_data\2.0

The Dispenser should automatically copy the files to the 0200 directory. In the SPS.log there is this error:
[b]HTTP safe version is off, will not put files in 0200 folder[/b]

So it looks like some sort of security is preventing the copying.

We were able to get the application to work by performing these steps:
1. Regenerated the SCG_Other profile in EMPS.

2. RDP into AP-GENOCSE-P01.

3. Copy GVPOwner_Admin_MainM.xml and GVPOwner_Admin_MainM_outbound.xml
    from C:\GVP\CN\web\did_url_mappings\2.0
    to C:\GVP\CN\web\did_url_mappings\0200

4. Copy GVPOwner_Admin_MainM.xml and GVPOwner_Admin_MainM_outbound.xml
    from C:\GVP\CN\web\dispenser\spd_data\2.0
    to C:\GVP\CN\web\dispenser\spd_data\0200

We are still trying to determine how to resolve the error in the SPS log.

Title: Re: IVR Application Failure
Post by: sunbabu15 on January 08, 2011, 06:50:25 AM

Excellent  :)

Title: Re: IVR Application Failure
Post by: rob.h on January 10, 2011, 08:44:02 PM

The GVP Deployment guide describes an [b]HTTP Safe AppXML Folders[/b] option:
[i]If you select this check box, the EMPS generates AppXML in URLScan safe folders.  For example, the EMPS generates AppXML 2.0 in a 0200 folder in addition to the 2.0 folder.[/i]

This sounds like our solution.  Hopefully soon we will set that option and I'll provide an update.

Rob