Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: starscream2009 on January 10, 2011, 02:43:48 PM

Title: how to test IVR instance
Post by: starscream2009 on January 10, 2011, 02:43:48 PM

Can any one tell me, how to test the IVR instance ?

Title: Re: how to test IVR instance
Post by: cavagnaro on January 10, 2011, 03:26:52 PM

Test what? Platform? Application? Which IVR???

Title: Re: how to test IVR instance
Post by: starscream2009 on January 10, 2011, 03:55:41 PM

avaya ivr instance, i had set up in cme
and i need to test it. any steps to follow

Title: Re: how to test IVR instance
Post by: cavagnaro on January 10, 2011, 10:49:13 PM

?? Erm...You are integrating an IVR from Avaya to Genesys Framework...and no idea on how to test...now what did you integrated on first hand then???? It is like asking how to cut the cake when you don't know of how you made it and whatof it was made...
Following your questions track seems you are deploying a Genesys without many clue on what you are doing. Please contact a Senior consultant who can guide you better on site and help with integration/deployment path.

Title: Re: how to test IVR instance
Post by: starscream2009 on January 11, 2011, 07:53:13 PM

I am implementing an oc server to test with IVR
so it works something like this, when ocm makes call to customer and when the customer answers the call and says hello, the call is routed to IVR and than to genesys( may be or may not be depends on the options the customer chooses)
i would like to know how to set up things in genesys to make this work.
i have installed genesys apps in cme as well as genesys apps in the hosts