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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: spend on January 12, 2011, 04:00:43 AM

Title: AIL application disconnecting from backup T-Servers
Post by: spend on January 12, 2011, 04:00:43 AM

Hello,

Our org has a custom application built around the AIL which connects to multiple HA T-Servers pairs.

The backup T-Servers keep disconnecting the application.  It doesn't appear to be due to our addp timeout (60 seconds).  Looking at tcpdumps in wireshark are not indicating any RST packets, which we usually see with an ADDP timeout.

I'm not sure what's causing this.  Any suggestion is very welcome.

/s

Title: Re: AIL application disconnecting from backup T-Servers
Post by: René on January 17, 2011, 09:17:34 AM

Hi,

Please check log of backup T-Server for more info.

R.

Title: Re: AIL application disconnecting from backup T-Servers
Post by: spend on February 03, 2011, 05:34:27 PM

Just to update, it turned out to be related to bad OSPF settings on our LAN. :).