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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTI-traveller on January 12, 2011, 08:33:40 AM

Title: Didn't get notification from SSG
Post by: CTI-traveller on January 12, 2011, 08:33:40 AM

Hi All,

I'm using SSG v8.1.301.23 to make outbound call. my trigger application can request SSG to make outbound call
and got success reply. In the request I use IP address and port for Notify as notification URL(i.e http://170.21.xx.xx:9000). Then I monitor this port on this host, but I didn't get any notification.
When I try on VMWare, I got it. Now I'm testing on Customer Server(i.e Window 2008).
I didn't get any notification result from SSG even I can make outbound call. Any one can help me out.
Thanks.

cN

Title: Re: Didn't get notification from SSG
Post by: cavagnaro on January 12, 2011, 02:11:48 PM

What is SSG??

Title: Re: Didn't get notification from SSG
Post by: Fra on January 15, 2011, 09:26:04 PM

[quote author=cavagnaro link=topic=6107.msg26526#msg26526 date=1294841508]
What is SSG??
[/quote]
Shame on you! Supplementary Services Gateway starting with GVP 8.1.x!  :P

If it works on VMWare and not on the physical hosts, there might some issues with that specific port being blocked?

Fra

Title: Re: Didn't get notification from SSG
Post by: cavagnaro on January 15, 2011, 10:51:30 PM

:-[ damn it! GVP 8 attacks again... have to update fast!

Title: Re: Didn't get notification from SSG
Post by: René on January 17, 2011, 09:26:47 AM

Hi CTI-traveller,

It seems as a firewall issue at first sight... Are you able to telnet the port 9000 from GVP/SSG host?

R.