Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on January 14, 2011, 05:58:53 PM

Title: Abnormal termination of SIP Server application
Post by: sunbabu15 on January 14, 2011, 05:58:53 PM

Hi All,

The SIP server application got stopped and while looking at the logs we saw the multiple occurrence of the below error  :

19:00:48.459 Std 02024 OS signal '0xC0000005' received
...exception in block [main]

----FAULT----01/12/11@19:00:48.4590----
Exception: 5 (0xc0000005) ACCESS_VIOLATION
AddrPC:    7d621079
AddrFrame: 016ccab4
AddrStack: 016cc9e4

This seems to memory leakage issue but not sure .

Can anyone please help me if you have encountered this type of error ?

Regards,

Title: Re: Abnormal termination of SIP Server application
Post by: Fra on January 15, 2011, 09:32:46 PM

which version? have you checked the relevant Release Notes?

Fra

Title: Re: Abnormal termination of SIP Server application
Post by: Timur Karimov on January 17, 2011, 07:31:39 AM

WIndows ? Did u have any anti-virus software instaled on it host?
WBR

Title: Re: Abnormal termination of SIP Server application
Post by: sunbabu15 on January 17, 2011, 06:08:32 PM

Fra, I have verified the release notes and the application version is 7.6.001.17 .

Timur,We do have the McAfee Anti-virus installed on this host .

Regards,

Title: Re: Abnormal termination of SIP Server application
Post by: smile on January 18, 2011, 07:36:38 AM

[quote author=sunbabu15 link=topic=6110.msg26550#msg26550 date=1295287712]
Fra, I have verified the release notes and the application version is 7.6.001.17 .

Timur,We do have the McAfee Anti-virus installed on this host .

Regards,
[/quote]

sunbabu15, such behavior can be a result of multiple factors. e.g. we got the same one because of special sequence tlib requests in customized desktop application. in our case this bug was documented in 7.6 and solved in version 8. i would recommend to you to put SR in support for such complex case.

Title: Re: Abnormal termination of SIP Server application
Post by: sunbabu15 on January 18, 2011, 05:34:05 PM

Thnx smile. Finally i have created a SR with Genesys support team for this.

Title: Re: Abnormal termination of SIP Server application
Post by: Timur Karimov on January 20, 2011, 10:30:58 AM

[quote author=sunbabu15 link=topic=6110.msg26550#msg26550 date=1295287712]
Fra, I have verified the release notes and the application version is 7.6.001.17 .
Timur,We do have the McAfee Anti-virus installed on this host .
Regards,
[/quote]
do next
1) remove mcafee from you sip server.
2) forget about any antivirus software on sip host
2) be happy

it's my own expirens and it can be different with official genesys recomendation.
WBR

Title: Re: Abnormal termination of SIP Server application
Post by: Fra on January 20, 2011, 03:52:10 PM

[quote author=Timur Karimov link=topic=6110.msg26588#msg26588 date=1295519458]
2) forget about any antivirus software on sip host
2) be happy
[/quote]
;D