Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: thinkb4umail on January 16, 2011, 03:20:17 PM

Title: Genesys chat server
Post by: thinkb4umail on January 16, 2011, 03:20:17 PM

Hello guys,
I see an alarm in SCI for chat server as [b]"Connection failure, alarm condition 10[/b]1".
However after few milli seconds I see the message as Active Alarm "Connection Failure" cleared.
I tried to see chat server and interaction server logs and found this:
when issue occured - [b]"connection was closed for conn_id......"[/b]
when issue corrected - "[b]new connection created with conn_id....[/b]"

Not sure what happened and why we see this alarm.

Please suggest.

Title: Re: Genesys chat server
Post by: René on January 17, 2011, 09:22:18 AM

Hi,

Please find what Message (Event) ID is causing the alarm or post here snippet of Chat Server and Interaction Server logs (debug level).

R.

Title: Re: Genesys chat server
Post by: sunbabu15 on January 18, 2011, 05:46:08 PM

Please check alarm condition 101 script defined in genesys. It seems like the chat server application lost connection to interaction server . So it closes the current interaction being handled. Once its reconnected, connection for new interaction opened between them but As mentioned by rene, we need to check the application logs of both during that time to comment further. 

Thanks,

Title: Re: Genesys chat server
Post by: thinkb4umail on January 14, 2013, 06:20:46 PM

Here is the solution:

Interaction Server was configured to connect to Chat Server default port instead of ESP port.


    open Chat Server application in the CME; navigate to Server tab;
    check that both default and ESP ports are created and assigned valid values;
    open Interaction Server in the CME; navigate to Connection tab;
    open connection to Chat Server application;
    check that ESP port is configured and not the default port.

Thanks!