Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: callouj on January 18, 2011, 02:42:47 PM

Title: SIP Server issues
Post by: callouj on January 18, 2011, 02:42:47 PM

Hi Everyone,
I'm new in the forum, as well as with the SIP Server. I'm facing an 8.0 installation, with a NLB, but something doesn't work correctly, since I can't route the call to the logged agent.
In the SIP Server logs I can see a lot of these messages, for each of the Voice Treatment Port configured.

15:31:20.959:(1) CGSIPListener[420]: Exception on listen socket
15:31:20.985:(1) Sending  [420,UDP] 395 bytes to 172.26.0.121:5061 >>>>>
OPTIONS sip:TREATMENT1@SRVGSIPN1:5061 SIP/2.0
From: <sip:TREATMENT1@10.192.80.41:5060>;tag=4E226CEA-F551-4198-AE3F-6127AA4D4116-601815
To: <sip:TREATMENT1@10.192.80.41:5060>
Call-ID: 0A00E18C-64B0-4271-8763-9C24EDD384B4-601781@10.192.80.41
CSeq: 1295361065 OPTIONS
Content-Length: 0
Via: SIP/2.0/UDP 10.192.80.41:5060;branch=z9hG4bK5F37E6D0-7483-426D-BF48-7EC45F026853
Max-Forwards: 0

Can someone suggest anything?
Thanks

Title: Re: SIP Server issues
Post by: Timur Karimov on January 20, 2011, 10:34:56 AM

[quote author=callouj link=topic=6114.msg26561#msg26561 date=1295361767]
Hi Everyone,
I'm new in the forum, as well as with the SIP Server. I'm facing an 8.0 installation, with a NLB
[/quote]
Hi,
do you proper configure the NLB port control script for enable and disable port available depend of primary/backup sip-services status ?

WBR

Title: Re: SIP Server issues
Post by: craigr on February 25, 2011, 05:18:15 PM

The Windows NLB solution works fine e.g. you configure a Virtual IP Address (VIP) and configure everything to use this VIP on port 5060. You need to configure alarms and alarm reactions to control the NLB status via a .bat file. I would recommend controlling NLB status at a host rather than a port level.

Title: Re: SIP Server issues
Post by: René on February 28, 2011, 09:32:44 AM

Hi callouj,

The messages you see in SIP Server log are related to active out-of-service check functionality - SIP Server sends in configured period OPTIONS message to Stream Manager and expects response in configured timeout. If the response isn't received then particular instance of Stream Manager is put out of service = won't be used by SIP Server when looking for media service.

Please post here log showing routing attempt if you have troubles with routing calls to the agents.

R.