Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: amakarevskij on January 21, 2011, 10:23:02 PM
-
Hello! Sorry for my very bad English.
We use Genesys OCM 8.0.
How I can check maximum attempts for one record? In concordance with contract terms, maximum attempts count of dialing is 5, independently from call result.
THe problem: 1. call result may be any unsuccessfull (No answer, droped, abandoned etc.) or any successful (agent manual reschedule record, if hi is not listening customer). 2. Record with new contact info (dialing number) may be added to the call list by third party application, and it is already having greater than 1 attempt count.
If I try use some treatments, then:
1. The Treatment "not find" current attempt's value of new inserted records and made 5+N dial attempts, ( N - current attempt's value for new inserted records)
2.Successfull call result to broke the treatments sequence...
I'm novice genesys users. Thank you for your answer!
-
And next problem:
How I can to reschedule record in calling list, that next time this record was retrieving only after all other records (to place it "at the end" of calling list)
I try to use Execute SQL Statement treatment,
update $list_tbl_name set record_status=1, orderby = (select max(orderby) from $list_tbl_name)+1 where chain_id=$GSW_CHAIN_ID and attempt<5
(with dialing filter "order by orderby")
but record_status is setting to "updated" after treatments end work, and next attempt is not happen/