Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: michael gold on January 01, 1970, 12:00:00 AM

Title: Alcatel Call Classification Limiations
Post by: michael gold on January 01, 1970, 12:00:00 AM

Does any one klnow where can i find a document explainning what are the Alcatel limitaions?

I've heard about the answering machine limitation, but they do not confirm.

thanks

Title: Alcatel Call Classification Limiations
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, here is what I know:

1. forget routing pilots. Thereare ways to emulate it via hunting groups, but I would not touch it with a ten foot stick.
2. you need to install TServer REALLY close to PBX and keep any other traffic away or your TServer will drop a connection.