Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: starscream2009 on January 26, 2011, 07:01:49 PM

Title: Configure alarm to a new app?
Post by: starscream2009 on January 26, 2011, 07:01:49 PM

How to set up alarm configuration for a new app that was set up in CME
like when in SCI, if the app goes down we should get an alarm

Title: Re: Configure alarm to a new app?
Post by: tony on January 26, 2011, 07:09:09 PM

Is it a "Third Party" Application?

TT

Title: Re: Configure alarm to a new app?
Post by: starscream2009 on January 26, 2011, 07:32:01 PM

No its a genesys application
I have installed instance of ivr in cme as well as in the host
i was trying to find out, how to configure alarm when something goes wrong
we usually get alarms when an app looses connection or host in inaccessible

Title: Re: Configure alarm to a new app?
Post by: tony on January 26, 2011, 07:40:55 PM

You would ordinarily use SCI - or do you have Genesys Administrator?

Title: Re: Configure alarm to a new app?
Post by: starscream2009 on January 27, 2011, 02:17:29 AM

we have sci
but when i stopped that app that i built in CME from SCI
i didn't see any alarm generated

Title: Re: Configure alarm to a new app?
Post by: cavagnaro on January 27, 2011, 05:50:44 AM

You need to configure an alarm and then a reaction, check SCI help files

Title: Re: Configure alarm to a new app?
Post by: starscream2009 on January 27, 2011, 03:27:48 PM

Should i define a script and then alarm condition ?

Title: Re: Configure alarm to a new app?
Post by: cavagnaro on January 27, 2011, 10:36:42 PM

Yes. Also for email you need to configure SCI to connect to a SMTP server, please review documentation, it is well explained there

Title: Re: Configure alarm to a new app?
Post by: catanirex on January 31, 2011, 11:41:29 AM

Don't forget to configure a connection to MessageServer if you want to have log events wtitten to SC/LogDB