Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: turboquentin on February 01, 2011, 03:56:05 PM

Title: GPlus Adapter SAP compatibility outbound
Post by: turboquentin on February 01, 2011, 03:56:05 PM

Hello,
I check the documentation but I unsure ,if the outbound voice is supported from GPlus Adapter 7.5 ICI or ERP.
Could you help me?

Thanks

Turboquentin

Title: Re: GPlus Adapter SAP compatibility outbound
Post by: Dave on February 02, 2011, 04:25:14 PM

Can't speak to the ERP adapter specifically, but I can say for certain that the ICI adapter does support outbound.  You'll likely want the Gplus Adapter 7.5 Campaign Synchronization for SAP in order to link campaign information between SAP and Genesys, and to control the autodial gateway.

Title: Re: GPlus Adapter SAP compatibility outbound
Post by: craigr on February 25, 2011, 05:15:43 PM

Be careful .... The call direction is set wrong in the ICI adapter such that campaign calls are displayed as "Inbound" calls in SAP Web IC. Also, campaign sync has a SAP problem which causes Campaign Statistics to be retrieved on every call and the PDLIST entry deleted. There is some new functionality in SAP ICI 3.07 / SAP CRM Enhancement Pack 1 (EhP1) which allows campaign records to be rescheduled correctly. However, this functionality has not found its way into the Gplus adapter yet.