Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 03, 2011, 01:08:03 AM

Title: GAD: Show only available agents for transfer/consult/conference
Post by: cavagnaro on February 03, 2011, 01:08:03 AM

Hi guys,
A customer is asking if there is any way we can show only logged agents or even better only ready agents for a interaction, voice, chat, mail, etc. At the moment we can see a list of ALL agents, and it is sometimes hard to find a suitable agent to make a consult on some queries they have...any idea?
I thought on maybe a develop showing a tab with Logged in agents but will make them go to another tab and search and then go and search again on the transfer option which might be kinda user-unfriendly...

Title: Re: GAD: Show only available agents for transfer/consult/conference
Post by: cavagnaro on February 03, 2011, 01:23:24 AM

:P Found the answer:

enable-object-monitoring option on GAD  ;D