Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 04, 2011, 04:22:27 AM

Title: Monitor Chat Interaction Scripts
Post by: cavagnaro on February 04, 2011, 04:22:27 AM

Hi guys,
I'm wondering how can I monitor chat queues? I have tried this according to a Genesys support ticket:

[IxnQueue_Chat_Waiting_Time]
AggregationType=Total
Category=JavaCategory
JavaSubCategory=eserviceinteractionstat.jar:OMQ Total Waiting Time
MediaType=chat
Objects=StagingArea

But doesn't seems to work...I apply this to the Interaction Queue and nothing...any idea?

Title: Re: Monitor Chat Interaction Scripts
Post by: fnunezsa on February 04, 2011, 03:36:34 PM

Did you look into StatServer log for errors when opening that statistic? Maybe your StatServer hasn't been enabled to use Java statistics. Check your java-config and java-extension sections.

Kind regards,
Franklin.

Title: Re: Monitor Chat Interaction Scripts
Post by: cavagnaro on February 04, 2011, 06:09:55 PM

Nah, I do have it working, monitoring for Interaction Queues for Email does work fine, my issue is with Chat, predefined templates only bring monitoring for the Tenant which is not very usefull when having more than 1 chat business process.

Title: Re: Monitor Chat Interaction Scripts
Post by: fnunezsa on February 04, 2011, 06:24:34 PM

Double check your statistic definition.

You have JavaSubCategory=e[b]s[/b]erviceinteractionstat.jar:OMQ Total Waiting Time and it should be JavaSubCategory=e[b]S[/b]erviceinteractionstat.jar:OMQ Total Waiting Time

Didn't you get any error in your stat server log when opening that statistic?

Regards,
Franklin.

Title: Re: Monitor Chat Interaction Scripts
Post by: cavagnaro on February 07, 2011, 05:09:57 AM

Did had any effect...Everything seems ok on INX server and on StatServer...time for asking Genesys I think...

Title: Re: Monitor Chat Interaction Scripts
Post by: fnunezsa on February 07, 2011, 05:28:32 PM

Did u restart your stat server after the change? Modifying an existing statistic requires stat server to be restarted.

Title: Re: Monitor Chat Interaction Scripts
Post by: cavagnaro on February 07, 2011, 09:04:02 PM

;) yes my friend, did it

Title: Re: Monitor Chat Interaction Scripts
Post by: fnunezsa on February 08, 2011, 01:05:47 AM

Would you please post an excerpt of your stat server log when the statistic is read by stat server and when the statistic is opened by an stat server client like CCPulse?