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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on February 05, 2011, 06:31:38 AM

Title: Unable to Open the GIM Admin console from CME
Post by: sunbabu15 on February 05, 2011, 06:31:38 AM

Hi ALl,

I am not able to access the GIM admin console option from the GIM ETL application in CME.

I already have installed the Configuration manager and configuration import wizard on my Local system but not getting the Wizard option on right click over GIM ETL application to configure or open the GIM admin console from CME.

I am trying to access the CME application from local system. The version is 7.6x

Thanks,

Title: Re: Unable to Open the GIM Admin console from CME
Post by: fnunezsa on February 07, 2011, 05:35:47 PM

You need to install GIM Admin Console. Configuration Import Wizard does not come into play here.

Please refer to Genesys Info Mart 7.6 Deployment Guide pag 306.

Regards,
Franklin.

Title: Re: Unable to Open the GIM Admin console from CME
Post by: sunbabu15 on February 08, 2011, 05:19:09 PM

Hi Franklin,

Thanks for u r reply.

I have gone through the deployment guides through Page 351-355. I m basically trying through the CME installed on my  local desktop. So Just to confirm,  if i want to access the GIM admin console  through CME, i need to install Console setup  on my local desktop.

Regards,

Title: Re: Unable to Open the GIM Admin console from CME
Post by: fnunezsa on February 08, 2011, 06:23:50 PM

That's correct!

Title: Re: Unable to Open the GIM Admin console from CME
Post by: sunbabu15 on February 09, 2011, 05:58:30 AM

Hi Frank,

Thanks a lot. Now i am able to see the Wizard option for the GIM ETL after installig the console setup. Now i am getting an error as "Connection to DB server Failed" while cliking on Wizard->Configure option.

Regards,

Title: Re: Unable to Open the GIM Admin console from CME
Post by: fnunezsa on February 09, 2011, 04:19:20 PM

Do you have a DBServer and a DAP with role=ADMIN_CONSOLE  to access your Staging Area DB? Is this DAP listed in the connections tab of your GIM application in CME?

Title: Re: Unable to Open the GIM Admin console from CME
Post by: sunbabu15 on February 10, 2011, 05:57:36 AM

Hi Frank,

I do have the connection as suggested.

Regards,

Title: Re: Unable to Open the GIM Admin console from CME
Post by: fnunezsa on February 10, 2011, 06:49:39 AM

Can you ping your DBServer hostname from your local computer?

Title: Re: Unable to Open the GIM Admin console from CME
Post by: Timur Karimov on February 10, 2011, 10:53:26 AM

Wich Db Server r u using ? Oracle? MS SQL ?

WBR

Title: Re: Unable to Open the GIM Admin console from CME
Post by: sunbabu15 on February 10, 2011, 04:32:54 PM

Hi Timur, We r using MS SQL DB.
frank, i will verify n update you .

Title: Re: Unable to Open the GIM Admin console from CME
Post by: portalit on March 07, 2012, 11:02:31 AM

Hi to all,

i have the same problem, i have a DAP with role_ADMIN_CONSOLE and a DB Server for this DAP

in the log of GIM i read:

Initializing DAP 'DAP_STAGING_AREA' for role(s) 'STAGING'.  Database='Staging_Area_DB@WS2003SSE8' Owner='sa'"
"DAP 'DAP_STAGING_AREA' database connection error.  Exception: 'Cannot open connection'"

i use MSSQL and i  can ping the hostname of DBserver

how can i solve the problem

Thanks in advance

Regards