Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: karan on February 11, 2011, 02:11:27 PM

Title: Repeated calls Issue....
Post by: karan on February 11, 2011, 02:11:27 PM

Hi All,


                We are using genesys 7.5ver, now we are facing the issue like repeated calls through. The agent dispose the call as [b]SWITCH OFF[/b] but the data through to the agent again.  Still we are having fresh data and We are [b]not rechurned[/b] the data then how this is happening.

Advance Thanks to All,
karan..... ;)

Title: Re: Repeated calls Issue....
Post by: Daimonas on February 14, 2011, 03:28:09 PM

Hi Karon,

Not familar with this issue, have you opened a ticket with support? What switch are you using? Can you describe the problem in more detail?

Thanks
Daimonas