Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on February 13, 2011, 02:18:10 AM

Title: how to construct the destination to DN on a PBX in composer?
Post by: kevinwang on February 13, 2011, 02:18:10 AM

I want to transfer a call from a gvp IVR Application to a extension or Route Point on the PBX , if I use transfer block,  how to construct the destination?

The composer document says,

The value must be specified in one of the formats below:

sip:[user@]host[:port]

tel:phonenumber e.g., tel:+358-555-1234567

since the DN or Route Point in the PBX, what host or port I should use? If I just use sip:user@, how sip server knows which switch these destination DN or Route point belong to?

thanks in advance.

Title: Re: how to construct the destination to DN on a PBX in composer?
Post by: IF on February 13, 2011, 02:49:53 AM

Hi Kevin,

GVP will send the call to the same gateway (SIP Server's Trunk DN) from which it received the call (all that info appear in the initial INVITE that RM receives).
Just a reminder that if you go to GVP using a PlayApplication button from a URS strategy, you cannot make transfers from GVP.

If you go to GVP using a Trunk Group DN or a Trunk then you can.

Kind Regards,
IF