Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesys007 on February 14, 2011, 10:16:31 PM

Title: How to get the extention of a place or DN?
Post by: genesys007 on February 14, 2011, 10:16:31 PM

[color=blue]Hello,
I am using ucs to mark done an outbound call but that call doesn't get updated on the call list.
In previous release the markdone() was done on a ACD position of a place but now they want it to be done on the Extension of a place, for example:

Place is P6100 has:
- ACD position of 5600 and
- Extension of 6100.

I can't even get to the 2nd DN. I tried to debug to display the 2nd DN (6100) but I always get 5600 using {ailFactory.getDn() or ailPlace.getDns().toArray() or ailPlace.getId()}

Does anyone know if there is away for the Extension to be bound with the ACC position in configuration to mark the call done?

Thank you,[/color]

Title: Re: How to get the extention of a place or DN?
Post by: Steve on February 16, 2011, 05:23:24 PM

Surely the markdone has to be on the same DN that made/took the call. So if the outbound call was placed to the Position then the markdone is on the position.