Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 15, 2011, 12:06:17 PM

Title: Average Calls Per Hour
Post by: PFCCWA on February 15, 2011, 12:06:17 PM

Hello,

I am trying to create a formula statistic where both cca and ccpulse will display the number of calls per hour for an agent group.

For example if an agent group answers 40 inbound calls between 8-12AM, how can I display this an 10 calls per hour.
We are also trying to the same for outbound including dial attempts.

Thanks,
WA