Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on February 15, 2011, 06:49:38 PM

Title: URS reported license violation Alarm message in SCI
Post by: sunbabu15 on February 15, 2011, 06:49:38 PM

Hi All,

We are seeing license violation Alarm message in SCI for URS application as "Licensing violation is identified, the violation type Feature:router_seats".

We are using the 7.6x URS application and the framework.
Can anyone please help me out how to find out the exact root cause of the issue and fix it.

Thanks in advance.

Regards,

Title: Re: URS reported license violation Alarm message in SCI
Post by: cavagnaro on February 16, 2011, 02:32:24 AM

The router seats are in other words the places that URS monitors, so you have now more places with DNs to monitor than licenses you have bought.
Solution 1: Buy more licenses
Solution 2: Delete unused objects

Check licensing guide for more details

Title: Re: URS reported license violation Alarm message in SCI
Post by: sunbabu15 on February 16, 2011, 04:39:18 AM

Thanks cavagnaro.
I will check it out the same .