Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: New... on February 24, 2011, 10:43:46 AM

Title: outbound - agents unable to see the campaign when logout and login
Post by: New... on February 24, 2011, 10:43:46 AM

Hi,

We are using ocs 8 and sip 8 version for outbound deployment. When agents logout and login again, they are unable to see the campaign.

When we stop and start the campaign again, they are able to view it.

Do we need to make any config changes for it?

Thanks.

Title: Re: outbound - agents unable to see the campaign when logout and login
Post by: cavagnaro on February 24, 2011, 03:40:47 PM

Shouldn't...check OCS logs to see if OCS acknowledges their login or any problem you may find

Title: Re: outbound - agents unable to see the campaign when logout and login
Post by: New... on February 25, 2011, 08:28:52 AM

I restarted OCS, SIP and stat Server and it's working fine now :(

Title: Re: outbound - agents unable to see the campaign when logout and login
Post by: cavagnaro on February 25, 2011, 04:25:21 PM

Are all components on same server? Same location? If not check WAN and ADDP parameters