Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bounty on February 25, 2011, 09:09:44 AM

Title: How to create a statistic for DN outOfService
Post by: bounty on February 25, 2011, 09:09:44 AM

Hello,

How to create a statistic which will tell me how many devices (phone/place) are out of services that I can use in a strategy ?

Can I make a difference between "OutOfService" and "NotMonitored" ?

Thanks

Title: Re: How to create a statistic for DN outOfService
Post by: cavagnaro on February 27, 2011, 09:05:25 PM

and what is OutOfService for you? If the phone is Out on the pbx side it won't be able to monitor it therefore, can receive calls...

Title: Re: How to create a statistic for DN outOfService
Post by: bounty on February 28, 2011, 06:16:32 AM

yes the effect is that the telephone is "not monitored" anymore !

Title: Re: How to create a statistic for DN outOfService
Post by: cavagnaro on February 28, 2011, 06:51:41 AM

And Genesys still routes to that? What PBX you have?

Title: Re: How to create a statistic for DN outOfService
Post by: bounty on February 28, 2011, 08:41:42 AM

T-Server Cisco : this is the case where all phones are going "Out of Service" due to WAN Failure between CUCM and Phones, but the JTAPI link still exits and remains fonctionnal between CUCM and T-Server