Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 25, 2011, 10:41:02 AM

Title: Event Codes / Alarm Conditions
Post by: PFCCWA on February 25, 2011, 10:41:02 AM

Hello,

Is there any documenation available which shows all the codes for all events?

I want to set up a alarm condition within SCI which will distribute an email alert when we receive eventerrors and other types.

Am I correct is asserting that we as customers set up our own alarm conditions and there are no standard out the box ones available.

Thanks,
WA

Title: Re: Event Codes / Alarm Conditions
Post by: craigr on February 25, 2011, 11:30:08 AM

Look at the LMS files in the installation folder of each component.

Craig

Title: Re: Event Codes / Alarm Conditions
Post by: borkokrz on February 25, 2011, 02:41:50 PM

... or look at fr_logevents-help on Genesys Documentation DVD or for Framework 8.0 Combined Log Events Help at Genesys Support Page

Title: Re: Event Codes / Alarm Conditions
Post by: craigr on February 25, 2011, 03:03:34 PM

I tend to find the LMS files better for "undocumented" messages, especially for T-servers.

Title: Re: Event Codes / Alarm Conditions
Post by: PFCCWA on February 28, 2011, 01:09:37 PM

I have set up an Alarm Condition for DN Out of Service but despite having plenty of these no alert has been generated.

The documentation states to use detect code of 01-52000 (we are using sipserver with avaya ses)

I wonder if anything needs restarting?

Thanks,
WA

Title: Re: Event Codes / Alarm Conditions
Post by: creading001 on February 28, 2011, 02:25:14 PM

Hi,

In the alarm condition set the detect event to 52000. You obviously also need to ensure that SIP server is configured to log events via Message Server (network log events).

Craig

Title: Re: Event Codes / Alarm Conditions
Post by: fnunezsa on February 28, 2011, 11:38:32 PM

Also you have to be sure that you're receiving message 01-52000 in SCS logs. If you're not receiving that message then no alarm will fire up.

Title: Re: Event Codes / Alarm Conditions
Post by: fnunezsa on February 28, 2011, 11:48:26 PM

Please note that 01-52000 message is only generated by SIP Server for Voice over IP Service DNs and Trunks DNs. Such message is not generated for Extension DNs.

Title: Re: Event Codes / Alarm Conditions
Post by: PFCCWA on March 01, 2011, 03:51:57 PM

So there is no detect code for Extension DN's out of service?

Thanks for clarifying anyway.

Title: Re: Event Codes / Alarm Conditions
Post by: fnunezsa on March 02, 2011, 12:13:49 AM

At least not in SIP Server 7.6 and older.

If you really need to control these events, then you should develop a Tlib client that looks for theses events and notify you about them.