Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTI-traveller on February 28, 2011, 02:52:39 AM

Title: getting caller ID, call ID (or) connection ID from call flow
Post by: CTI-traveller on February 28, 2011, 02:52:39 AM

Hi All,

Can anyone know how to get caller ID and call ID(connection ID) from call flow.
I'm using composer 8.03. Please anyone can help me?

thanks
CTI-User

Title: Re: getting caller ID, call ID (or) connection ID from call flow
Post by: René on February 28, 2011, 09:45:23 AM

Hi,

You can get caller ID (number) using 'getANI' Javascript function. Please look at the common.js file located in Composer's include folder for code of this function.

Connection id isn't passed to MCP in my opinion as it's TServer's variable. If you need then pass it to MCP using UserData added in your routing strategy.

R.