Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dannyv21 on March 01, 2011, 03:41:56 PM

Title: Genesys WFM - Multi Skilled Agents
Post by: dannyv21 on March 01, 2011, 03:41:56 PM

Hi all,

First post of the forum...

I was just wondering for an agent who has, say, two skills in WFM, when the Schedule Build is running how does it assign the relevant skills to the relevant part of the shift? Does it assign it down to the hour / minute or to the second intervals?

Hope someone can help
Thanks
Dan

Title: Re: Genesys WFM - Multi Skilled Agents
Post by: Timur Karimov on March 02, 2011, 08:03:14 AM

[quote author=dannyv21 link=topic=6217.msg27079#msg27079 date=1298994116]
I was just wondering for an agent who has, say, two skills in WFM, when the Schedule Build is running how does it assign the relevant skills to the relevant part of the shift? Does it assign it down to the hour / minute or to the second intervals?
[/quote]
Hi there!
can u more clever? or just think from that point - the CIM skils it's just you WFM activities what need right skil-set to be a solved.

WBR