Genesys CTI User Forum

Genesys CTI User Forum => Business Side of Genesys CTI => Services Offered (Consultants) => Topic started by: cubbyno9 on March 01, 2011, 04:15:33 PM

Title: Interview for a new position
Post by: cubbyno9 on March 01, 2011, 04:15:33 PM

Hi All, I have an interview for a new position this Thursday, dropped on me short notice.
Does anyone have any good documentation to help me quickly prepare, job is heavily Genesys orientated, see below.
I have predominately Nortel experience, Meridian, CS1K, CC6, SCCS, Call Pilot, VM etc etc 


Test Analyst, Experienced Test Analyst with specific experience within Genesys Call Routing, IVR and telephony voice services arena.

Skills
* Produce quality test scripts
* Run complex test scripts and document output
* Investigate issues and raise defects.
* Reporting and executing to Testing Manager on progress
* Contribute to Test Plans and Test Exit Reports
* 5 years experience of manual testing within an IT environment (minimum of 1 year with Telephony delivery)
* Understanding of defect management and resolution
* Excels whilst working under pressure

Title: Re: Interview for a new position
Post by: tony on March 01, 2011, 07:43:01 PM

In the first instance I think you are probably better off finding out more about the tools being used for testing, than knowing much about Genesys.  Obviously Genesys skills are also useful/required...

I am curious though - if you need to find out about these "skills" in such a short amount of time - and I don't mean to be facetious - but isn't this the wrong role for you?

TT

Title: Re: Interview for a new position
Post by: cubbyno9 on March 02, 2011, 11:54:54 AM

Hi Tony, first thanks for the reply.

I down loaded your " THE_HANDBOOK ", great reading on the train to/from work, so yes I am beginning to wonder about the position myself.

I have a broad range of experience in the IVR and telephony voice services arena (Nortel CS1K, SCCS, CC6, Call Pilot, Salmat IVR, Oak Call Logger etc etc) so maybe thats why I have been asked to interview.

Thanks again Tony for your Handbook, I feel I will be using this as my Bible.

Craig

Title: Re: Interview for a new position
Post by: tony on March 02, 2011, 01:12:25 PM

No problem Craig,

It's obviously a tester position but it doesn't say what components you might be testing.  Any idea who it is for - or what Genesys Solutions they have installed?

TT

Title: Re: Interview for a new position
Post by: cubbyno9 on March 02, 2011, 01:17:38 PM

Hi Tony,

The position is for Tesco Bank. There is no mention of what Genesys kit they have, all I have is what mentioned earlier.
On reading your handbook I have found it very interesting, I would like to get the experience to work with Genesys.
I will let you know how I get on, cheers buddy.

KR

Craig

Title: Re: Interview for a new position
Post by: tony on March 02, 2011, 04:57:15 PM

Sent you a PM.

TT

Title: Re: Interview for a new position
Post by: cubbyno9 on March 03, 2011, 09:59:29 AM

Morning Tony,

Got it cheers buddy, just about to e-mail him, thanks.

KR

Craig

Title: Re: Interview for a new position
Post by: Genesys CTI Forum Administration Team on March 29, 2011, 05:06:42 PM

Do tell us how it went so we know more!!!

Title: Re: Interview for a new position
Post by: tony on March 29, 2011, 05:23:15 PM

...he told me he got the job... :)