Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: w_vishal on March 02, 2011, 04:56:10 AM

Title: ANI showing Anonymous in GVP
Post by: w_vishal on March 02, 2011, 04:56:10 AM

HI there,

We are facing issue in GVP where for some of the inbound calls ANI is showing as anonymous, what could be the issue??
Also i have checked the MGW logs and ANI is getting captured properly but when checking the PopGateway logs im able to view anonymous calls.

Please help.

Best Regards,
Vishal.

Title: Re: ANI showing Anonymous in GVP
Post by: cavagnaro on March 02, 2011, 05:51:17 AM

Well can be actually anonymous calls, like when you hide your number from your cellphone...
Check the logs and see the call flow to see if when the call arrives to your MG it does has some identifier or not

Title: Re: ANI showing Anonymous in GVP
Post by: René on March 02, 2011, 08:38:45 AM

Hi vishal,

It's probable that ANI is shown in MG's log but not passed to SIP Server if 'hidden number' flag (look for header keys P-Asserted-Identity and Privacy) is set.

R.

Title: Re: ANI showing Anonymous in GVP
Post by: w_vishal on March 04, 2011, 10:54:57 AM

Hi Cav & Rene,

Thanks for your help, the issue is with the local service provider.

Best Regards,
Vishal.