Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on March 10, 2011, 03:36:28 PM

Title: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 10, 2011, 03:36:28 PM

Hi friends,

Due to a project we are looking to implement master agent component. Currently i am working in a test lab, i have installed the Master agent.  The service is started  ...

What i am looking for is a way to verify its working fine before trying to install this solution on production environment. I have downloaded a free tool that works with traps; However i can not see Genesys traps beetwen my client and server.

Example of my problem
If i use my tool (solarwinds )to test a native trap it shows a value ... for example "number of process running on Server = 30" but if use the tool to monitor Genesys mib, the variable seems to be empty. "GenesysHostname = no value is shown"

What i should revirew in order to troubleshoot this issue? Hope somebody can help ...

thnaks in advance
 

Title: Re: How to acomplish Genesys Master agent project
Post by: tony on March 11, 2011, 08:22:42 AM

SNMP Master Agent...

Check[b] trap_host[/b] and [b]trap_target[/b] definitions in the documentation and verify your settings for both of them...

T

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 11, 2011, 04:48:39 PM

Hi dude, thanks for recomnnedation

BTW, i find trap_target, i could not find trap_host under manuals.


What type of parameter is this?

Thanks!

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: tony on March 11, 2011, 07:44:42 PM

[quote author=GenesysNewbie link=topic=6240.msg27166#msg27166 date=1299862119]
Hi dude, thanks for recomnnedation

BTW, i find trap_target, i could not find trap_host under manuals.


What type of parameter is this?

Thanks!
[/quote]

Sorry - forgot to ask what version you are running..?

TT

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 12, 2011, 04:12:16 AM

Ok.

7.6 SNMP master agent
7.2 SCS

Tip.
i am filling trap_target in this way = 192.168.1.5/161:public



Any idea?

Thanks!

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: tony on March 12, 2011, 02:20:30 PM

Hi,

If you were using an earlier version (6.x) [b] trap_host[/b] was defined as the Host to which the Master Agent SNMP sends the traps to.  Later versions 7.x)  use the option [b]trap_target [/b]which can define any number of Hosts to send traps to - it is a comma seperated list, applied to the SNMP Application in CIM/CME.

It seems as though your's is configured in the correct syntax (<host name>/<port number>:<community name> ), so that is not the problem.

I would suggest that you look at your "solarwinds" application and make sure that it is correctly configured against the Genesys Host/mib, since that is more likely to be where your error is.

Hope this helps?

TT

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 12, 2011, 04:59:44 PM

Hi Tony i am getting a message from test app (solarwinds). OID is not supported.

Do you know if there is other app i could perform mastergent testing ?

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: tony on March 12, 2011, 07:51:44 PM

I haven't had my hands on any - perhaps...

HP OpenView
http://www.plixer.com/

??

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: thinkb4umail on March 15, 2011, 07:10:19 PM

Hello,
I use this tool and it works good for me...
http://www.manageengine.com/products/oputils/snmp-tools.html

You need to identify the OID for the processes running on genesys boxes.

Thanks

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 15, 2011, 07:19:44 PM

Hi thinkb4umail

Which version of genesys  are you handling?



thanks

Title: Re: How to acomplish Genesys SNMP Master agent project
Post by: GenesysNewbie on March 21, 2011, 06:44:27 PM

Hi thinkb4umail,


You talk about identifying the OID for the processes running on genesys boxes.
What do you mean sir?

I cannot see genesys traps, i am also uploading a screenshot

Thanks,
Javier