Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jorgehi on March 10, 2011, 09:32:33 PM

Title: Outbound Cut calls.
Post by: jorgehi on March 10, 2011, 09:32:33 PM

Hi buddies;

We are making a new deployment for Outbound with RSI Points, an IRD Strategy and a PG in CCd, everything it's working, but the issue is that after 3 seconds ringing, the call is dropped, so the agent has to answer immediatly, i think that this is related with a timer, but do you have an idea about one to manage this?? ???


Thanks,
Kind Regards

Title: Re: Outbound Cut calls.
Post by: cavagnaro on March 11, 2011, 03:39:20 AM

So...this is an OXE, right? Using CPD or GPA2 boards? What does the Tserver logs indicate?

Title: Re: Outbound Cut calls.
Post by: jorgehi on March 14, 2011, 09:54:15 PM

hi Cavagnaro:

Yes, it's an OXE, with GPA2 Board, later i will update the T-Server, OCS and URS logs, thanks in advance...