Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lflecher on March 21, 2011, 11:03:17 AM
-
Hello all,
I would like to make outbound calls using obn.asp (GVP 7.2 EE).
After installing "obn" on our server, I developped a trigger application which just does a http request to "obn.asp" (passing the phone number to call and the name of the IVR application to play). So far, it works: when I trigger "obn", it starts, make the call and play the IVR tree.
From the IVR tree I would like to get the phone number I'm calling (through "obn"), in order to save it with the answers of the callee. How to get it?
For debugging purpose, I checked the "Request.Querystring" http call of the first page of the IVR tree but, no trace of the callee phone number. I just get something like :
http://gvpservername.domain/vpm/database/appurl/tests/outbound_call/start.asp?CPARESULT=CPA_NORMAL&NEXTACTION=START&ANI=0000&DID=$did$&SESSIONID={EB7E1E5D-31BF-49DF-9A2A-B9F1DFCB540A}&scriptId=$sid$&Scriptdata=$scriptdata$APPID : APPLICATION_TEST
Any help would be appreciated. Thanks in advance.
-
Asked the same on Genesys team and said that with OBN there was no way, had to move to Proactive contact with OCS
-
We are also running outbound and inbound calling system but we are using vonage devices and we are not using any special software for that. This is working well for me . May be this is because I am running small company with 20 employ in it. When it will bigger then I am planning to use this kind of software.