Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: starscream2009 on March 24, 2011, 02:38:16 PM

Title: Avaya Switch with genesys
Post by: starscream2009 on March 24, 2011, 02:38:16 PM

I would like to know
How genesys works with avaya.
Vectors, VDN some concepts are confusing to me
if there is any document please provide me the link
or if this question has been asked  before please provide me the link
thanks

Title: Re: Avaya Switch with genesys
Post by: cavagnaro on March 24, 2011, 04:23:52 PM

TServer deployment guide should help on Genesys side, but as you, Avaya terms are chinese to me...to look into them I'd go to Avaya documentation, not to Genesys documentation.

Title: Re: Avaya Switch with genesys
Post by: Steve on March 24, 2011, 05:35:11 PM

It's been a while since I used an Avaya switch, but IIRC Vectors are the routing scripts within the switch and VDN's are the route points.

So the call arrives on the VDN, the vector calls Adjunct routing (which means Genesys will route it) and Genesys returns the ACD Queue target.

There is an excellent, unofficial Genesys document called the Avaya Cookbook which explains all this, better than I can! Also search on this forum for Avaya there is a wealth of info.

Title: Re: Avaya Switch with genesys
Post by: starscream2009 on March 24, 2011, 05:51:18 PM

Where to Find the "Avaya Cookbook "
Any body Link please

Title: Re: Avaya Switch with genesys
Post by: Steve on March 24, 2011, 06:38:44 PM

It is a Genesys document so look on their support site or speak to you account manager.