Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on March 25, 2011, 03:57:18 PM

Title: Reg:Agent Connector Licenses
Post by: JJR on March 25, 2011, 03:57:18 PM

Hi,

I am checking the licenses for the agent conector and INBOUND VOICE. How can i figure it out from the license file.I have not seen any entry with AGENT CONNECTOR in my licence file. What all are the licences needs to be taken into account while calculating the total count.

Thanks in advance.

Thanks - JJR

Title: Re: Reg:Agent Connector Licenses
Post by: fnunezsa on March 25, 2011, 05:06:43 PM

Please refer to Genesys Licensing Guide.

Title: Re: Reg:Agent Connector Licenses
Post by: René on March 28, 2011, 05:57:13 PM

Hi JJR,

Agent Connector is a business license so there is no direct connection between it and technical license(s). Required licenses depends on SDK you use e.g. AIL requires license(s) while PSDK doesn't.

R.