Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on April 01, 2011, 04:29:01 AM

Title: Views in CCPulse
Post by: JJR on April 01, 2011, 04:29:01 AM

Hi,

We have a view in CCPulse with different VQ groups added to the view and the statistics are updated for every 60sec. I would like to know is it possible to assign  few VQ groups with frequency as 40 sec and few other VQ groups with frequncy as 60 sec in a single View. I know that we are defining the frequency of the statistics  parameter in the template and mapping the template to the views.

I would like to know if there is any way to create  different frequency VQ groups in a single view rather than creating two views one with 40 sec and another view with 60sec.

Any information will be appreciated.

Thanks in Advace.

Thanks - JJR

Title: Re: Views in CCPulse
Post by: cavagnaro on April 01, 2011, 04:45:00 AM

Just create a copy of the 60 sec template and modify the stats to be now 40 secs and apply to the dns you want to

Title: Re: Views in CCPulse
Post by: JJR on April 01, 2011, 12:37:33 PM

Hi cavagnaro

Thanks for the information.

Does it possible create both 40 sec & 60 sec DN stats in single view?

Thanks - JJR

Title: Re: Views in CCPulse
Post by: cavagnaro on April 01, 2011, 06:16:20 PM

Sure you can, as they are both templates and can be applied even to same DN and they will work as requested by the template

Title: Re: Views in CCPulse
Post by: fnunezsa on April 01, 2011, 07:44:52 PM

Ummmm I believe you're wrong Cav... everytime you apply a template to an object a new view is generated so you cannot have on single view as JJR needs.

Title: Re: Views in CCPulse
Post by: cavagnaro on April 01, 2011, 09:17:33 PM

You can add two stats (INbound60 and Inbound40) on a same template, each stat will have its own accumulative time and properties, one will be 60 and the other 40 secs. So applied to 1 DN you will have 2 stats with different refresh times...I'm right or understanding correctly the question?

Title: Re: Views in CCPulse
Post by: Tambo on April 02, 2011, 02:55:15 PM

Hi Cav,

yes you are correct on having 2 columns but my question would be why would you want 2 refresh rates????

Tambo

Title: Re: Views in CCPulse
Post by: cavagnaro on April 03, 2011, 01:22:09 AM

Because....they are users? lol, no ckue dude, is it possible? Yes. Is it practical? no...

Title: Re: Views in CCPulse
Post by: Tambo on April 04, 2011, 04:51:35 PM

:D