Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTI-traveller on April 05, 2011, 03:33:40 AM

Title: MCP cannot start
Post by: CTI-traveller on April 05, 2011, 03:33:40 AM

Hi All,

After I start MCP, it initialized for a while but after that it stop. I saw the logs as follow :
seems cannot load library files. I tried to uninstall app and reinstall...but didn't help to solve.
Need help from anyone and appreciate any advice!!!



2011-04-05 11:18:23.073 DBUG 00000000-00000000 548 00600000 ReportingClient.cpp:1003 Initializing Connection to Message Broker (RS)
2011-04-05 11:18:23.143 DBUG 00000000-00000000 5780 01F00000 main.C:1881 Creating CallManager
2011-04-05 11:18:23.534 DBUG 00000000-00000000 5780 01F00000 main.C:1422 IsProcessRunning() Called for [pwproxy]
2011-04-05 11:18:23.754 DBUG 00000000-00000000 5780 01F00000 main.C:1496 IsProcessRunning() Returning true
2011-04-05 11:18:23.754 DBUG 00000000-00000000 5780 01F00000 main.C:1422 IsProcessRunning() Called for [pwproxy]
2011-04-05 11:18:23.784 DBUG 00000000-00000000 5780 01F00000 main.C:1496 IsProcessRunning() Returning true
2011-04-05 11:18:23.784 DBUG 00000000-00000000 5780 01F00000 main.C:1938 Connected to Fetching Module... initializing
2011-04-05 11:18:23.814 DBUG 00000000-00000000 5780 01F00000 main.C:1948 Fetching Module initialized
2011-04-05 11:18:23.844 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.codec; Value=pcmu pcma g726 gsm h263 h263-1998 h264 telephone-event
2011-04-05 11:18:23.844 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.codecpref; Value=r
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.fcr.defaultdtmfhandling; Value=as-is
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.transmitmultiplecodec; Value=0
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.appendrejcodec; Value=0
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.rtp.dtmf.receive; Value=SIPINFO INBAND
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.rtp.dtmf.send; Value=INBAND
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.record.defaultdtmfhandling; Value=as-is
2011-04-05 11:18:23.874 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.disabledcodecs; Value=
2011-04-05 11:18:23.884 DBUG 00000000-00000000 5780 08500000 MPCSessionConfig.cxx:153 MPCSessionConfig - Global: Param=mpc.disabledtranscoders; Value=
2011-04-05 11:18:24.065 DBUG 00000000-00000000 548 00600000 ReportingClient.cpp:1050 initMessageBroker: Exception: No connection could be made because the target machine actively refused it. 
FILE: ..\src\main\decaf\net\TcpSocket.cpp, LINE: 333
FILE: ..\src\main\decaf\net\TcpSocket.cpp, LINE: 132
FILE: ..\src\main\decaf\net\SocketFactory.cpp, LINE: 123
FILE: ..\src\main\decaf\net\SocketFactory.cpp, LINE: 133
FILE: ..\src\main\activemq\transport\filters\TcpTransport.cpp, LINE: 93
FILE: ..\src\main\activemq\transport\filters\TcpTransportFactory.cpp, LINE: 47
FILE: ..\src\main\activemq\transport\TransportBuilder.cpp, LINE: 106
FILE: ..\src\main\activemq\transport\TransportBuilder.cpp, LINE: 71
FILE: ..\src\main\activemq\core\ActiveMQConnectionFactory.cpp, LINE: 173

11:18:24.065 Std 90300 WARN 00000000-00000000 548 00600BB8 Reporting Client was unable to connect to Message Broker (RS): tcp://W2003Srv:61616?soKeepAlive=true
2011-04-05 11:18:24.065 DBUG 00000000-00000000 548 00600000 ReportingClient.cpp:1101 run(): Attempting to reconnect in 12000 ms...
11:18:24.976 Std 20286 CRIT 00000000-00000000 5780 080003EA Cannot open library libCMSIP2,MPC.dll. Error message [The specified module could not be found.
]
2011-04-05 11:18:24.976 DBUG 00000000-00000000 5780 01F00000 main.C:368 Uninitializing IMT........
2011-04-05 11:18:25.977 DBUG 00000000-00000000 5780 01F00000 main.C:372 Uninitializing VGNetLib........
2011-04-05 11:18:25.977 DBUG 00000000-00000000 5780 01F00000 main.C:376 Unloading VRM DLL........
2011-04-05 11:18:25.977 DBUG 00000000-00000000 5780 01F00000 main.C:395 Uninitializing VGConnectionMgr........
2011-04-05 11:18:25.977 DBUG 00000000-00000000 5780 01F00000 main.C:398 Uninitializing VGSocketMgr........
2011-04-05 11:18:26.979 DBUG 00000000-00000000 5780 01F00000 main.C:400 Destroying CallManager()........
11:18:27.229 Trc 04109 Logging service stopped

Title: Re: MCP cannot start
Post by: IF on April 05, 2011, 08:38:56 AM

Hello,

Have you installed in your server the Microsoft Visual C++ 2005, SP1 Redistributable Package (x86) according to GVP deployment guide p.163? If yes, then your problem might be that you don't use version 6.00.3790.0 (srv03_rtm.030324-2048).

Apart from your Reporting Server (tcp://W2003Srv:61616), I assume here that you also have windows 2003 for your MCP host.

Kind Regards,
IF