Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Charly_uk on January 01, 1970, 12:00:00 AM

Title: Meridian Voicemail with VB Desktop ?
Post by: Charly_uk on January 01, 1970, 12:00:00 AM

Good Morning,

Anybody tried to access Meridian Mail and Voice Files through a Desktop Application,
Any hints ore small Code Samples would be nice.

I’m referring to the methods “Open Voicefile”, “Play Voicefile” but have no idea how to use them

Thanks

Charly


PS: Genesys 6.1, Merian Link

Title: Meridian Voicemail with VB Desktop ?
Post by: Rory on January 01, 1970, 12:00:00 AM

I don't believe its possible to access Meridian Mail from external systems as it is not exposed through an interface. Only product I've seen which allows complete utilisation of the mail ports is Nortel Symposium (surprise, surprise!) I guess it may be possible by writing low level code to access the core services over the embedded LAN but I've never heard of anyone doing it.

Title: Meridian Voicemail with VB Desktop ?
Post by: Charly_uk on January 01, 1970, 12:00:00 AM

Thank you Roy, we have a Symposium Server here, no Problem, I only need to know, how I can acess it througt the desktop

Title: Meridian Voicemail with VB Desktop ?
Post by: Rory on January 01, 1970, 12:00:00 AM

Even with Symposium, its only via the Symposium scripts that the Mail can be accessed. I've gone through the TAPI manual and it doesn't look as if anything is exposed but can mail this to you if you want.

Nortel don't tend to expose a lot of the Meridian functionality eg. Mail, ACDDNs (hence incall key issue) guess its competitive advantage or something.