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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: New... on April 05, 2011, 10:45:33 AM

Title: GAD customization - Transfer destination
Post by: New... on April 05, 2011, 10:45:33 AM

Hi,

In GAD, during transfer - is it possible to display only the available Supervisor's Extensions?

Any pointer on how to implement this?

Thanks.

Title: Re: GAD customization - Transfer destination
Post by: Timur Karimov on April 06, 2011, 06:45:56 AM

[quote author=New... link=topic=6321.msg27531#msg27531 date=1302000333]
Hi,
In GAD, during transfer - is it possible to display only the available Supervisor's Extensions?
Any pointer on how to implement this?
Thanks.
[/quote]
first use the trsf-voice-target optins to filter list of available object.second use the
enable-object-monitoring options. it's disabled by default. enable it and you agent see only loget in object.
it's still don't give you way to see exactly one group of person. but it's only one STANDART way.
another point - create own trnansfer page , what can be invoked by custom button.

HIH
WBR Thaler