Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: matt on January 01, 1970, 12:00:00 AM

Title: Error Codes
Post by: matt on January 01, 1970, 12:00:00 AM

I'm looking for all possible error codes (in all modules) in Genesys. Is there someplace in the documentation that lists all of them?? Or where can I find all possible errors.

Title: Error Codes
Post by: TM on January 01, 1970, 12:00:00 AM

All possible errors? Errors for what? TLib? SCS?

SCS is easy one way doing it would be getting them from SCI help file. It lists all possible error codes that can be issued by a product when something goes wrong.

Is it what you are asking?

Title: Error Codes
Post by: matt on January 01, 1970, 12:00:00 AM

We are setting up SNMP traps. And the big guys upstairs want to know every error possible, so they know what errors they want to be made aware of. SCI should be good enough...unless there's alot more. Thanks

Title: Error Codes
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, if you are planning on doing SNMP traps, SCI should be more than enough.

Do you have SCI error code help file?
By the way, I would suggest testing the errors, because you will find that some of them are not issued as described in the help file.

For example, try to use TServer shutdown error code, and you will see that it is no issued.

Also, make sure that you are using G6.1.020+ for SCS.

Vic

Title: Error Codes
Post by: matt on January 01, 1970, 12:00:00 AM

Think I got them all. I will test out before committing to anything. Thanks for all the advice.