Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jEb on January 01, 1970, 12:00:00 AM

Title: Interfacing TServer
Post by: jEb on January 01, 1970, 12:00:00 AM

Hi everyone,

i want to create an IVRapplication using envox, and i need to handle Userattacheddata fields from the IVR. Does anyone know a good documentation on how i could do that without having to write external Ccode?

Thanks in advance,
jEb

Title: Interfacing TServer
Post by: KM on January 01, 1970, 12:00:00 AM

Jeb,

will envox handle calls from IVR or will it be used instead of IVR?
If you are planning on doing it instead of IVR, you can do it by using TLib to send and get all teh commands from Genesys, or with just a little bit of coding, modify starter application to support DDE and then issue simple DDE command to softphone which will attach the data for you :)

Starter App already has all of the functionality you would ever need, so my suggestion would be modify starter app to include DDE interface (one day) and then use envox to dde commands to starter app and back. :) This way, you can add some additional functionality in a future without doing too much work.