Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alamitab on April 26, 2011, 09:26:35 AM

Title: TServer - service unavailable
Post by: alamitab on April 26, 2011, 09:26:35 AM

Hi.
From today i cannot start the TServer Cisco 8.0 from SCI:

[sup]****************************************************
ERROR - Can§t connect to Cisco CTIManager. Likely causes:
1. Can§t connect to CTIManager host §132.20.50.196§.
2. Invalid T-Server configuration options (ccm-host, user-login, password).
3. CallManager software version incompatible with T-Server - change option §jtapi-update-mode§ or manually copy jtapi.jar from CTIManager host to T-Server directory.
(Reported error = com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- connect timed out)
****************************************************

'
(tcp_except_handler) disconnected on socket [452]
@12:13:01.6330 [tsgctm] Link [1,s4] Changing state to 0
@12:13:01.6330 [tout] Erasing all linkIDs for CallId->LinkId[1] map.
12:13:01.633 Std 51116 JTAPI link '1' failure.
@04/26/11 12:13:01.6330 [51116] JTAPI link '1' failure.@12:13:01.6330 [tout] CcmDevice::sendAddrOOSforLink for link:1
@12:13:01.6330 [tout] CcmLink::setJTAPIProviderInService 0 : 0
@12:13:01.6330 [gctmi] TMsg [EventLinkDisconnected()] distributing to model
@12:13:01.6330 [gctmi] Switch [sUNK] distributing EventLinkDisconnected
@12:13:01.6330 [gctmi] Switch [sUNK] processLinkDisconnected[/sup]

The same also for TServer 801

What can be the problem ?

Thanks.

Title: Re: TServer - service unavailable
Post by: Fra on April 27, 2011, 11:11:48 AM

There are 2 endpoints, TServer and Call Manager, and a link that connects them.
Yesterday it was working, today no longer.
What could the issue be...mmh, maybe the link?
Sorry for the irony, but guys, please put some efforts in troubleshooting, we are not providing here a sub-tier 1 support.

By the way, the first part of your snippet POINTS you to what to look at.

Fra

Title: Re: TServer - service unavailable
Post by: fnunezsa on April 27, 2011, 06:03:09 PM

If it was working before, suddenly stopped working and nothing change on Genesys nor on CCM, maybe some network genius modified something on the network or firewall.

Title: Re: TServer - service unavailable
Post by: cavagnaro on April 27, 2011, 06:14:13 PM

[quote author=alamitab link=topic=6392.msg27781#msg27781 date=1303809995]
[sup]****************************************************
ERROR - Can§t connect to Cisco CTIManager. Likely causes:
1. Can§t connect to CTIManager host §132.20.50.196§.
2. Invalid T-Server configuration options (ccm-host, user-login, password).
3. CallManager software version incompatible with T-Server - change option §jtapi-update-mode§ or manually copy jtapi.jar from CTIManager host to T-Server directory.
(Reported error = com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- connect timed out)
4. Some guy changed something on your network
5. Cables are wrong patched
6. Your network is suffering a broadcast attack
7. You don't know what you are into
****************************************************

'
[/quote]

;D even with that many guys will fail...

Title: Re: TServer - service unavailable
Post by: alamitab on April 28, 2011, 06:04:45 AM

was a ccm problem.

thanks

Title: Re: TServer - service unavailable
Post by: kaptainkk on January 21, 2014, 07:09:14 AM

I understand this is a very old topic, but hoping for the user or someone else to respond to what specifically might cause this issue, in other words how to resolve this issue ?

Title: Re: TServer - service unavailable
Post by: Grand_Master on January 31, 2014, 12:28:17 AM

4. Some guy changed something on your network
5. Cables are wrong patched
6. Your network is suffering a broadcast attack
7. You don't know what you are into

Or a nuclear holocaust.  What has changed recently?  CCM upgrade, perhaps?