Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: OXE_4400 on June 01, 2011, 12:29:14 PM

Title: Supervised transfer to RP on Alcatel OXE
Post by: OXE_4400 on June 01, 2011, 12:29:14 PM

First agent answer incoming call from first Routing Point and dials number of second RP for supervised transfer.
Genesys routes call to second agent ( from second RP ) only on first agent disconnection ( end of transfer ).
It looks that Genesys starts strategy only after first agent disconnection, before it enquiry call stays in not clear state.
I want to startup strategy on second RP immediately after second RP number dialing and inform first agent does anyone agent is able to answer transfered call => some busy tone if no one ready agent, anything else in case of min 1 ready agent.
I have tried to manage OXE parameter RSI SUPERVISED TRANSFER, also Tserver parameter rsi-report-xfer (true).

Title: Re: Supervised transfer to RP on Alcatel OXE
Post by: cavagnaro on June 01, 2011, 02:37:52 PM

on which RSI are you setting the Supervised transfer option?
What is the value for URS route_consult_call option?

Title: Re: Supervised transfer to RP on Alcatel OXE
Post by: malhelo on June 19, 2011, 08:53:18 AM

do you have logs for your case in oredr to help?

regards

Title: Re: Supervised transfer to RP on Alcatel OXE
Post by: OXE_4400 on July 11, 2011, 01:28:12 PM

[quote author=cavagnaro link=topic=6457.msg28077#msg28077 date=1306939072]
on which RSI are you setting the Supervised transfer option?
What is the value for URS route_consult_call option?
[/quote]
everything OK after URS route_consult_call option changing to true.
Thanks.