Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: LIM on January 01, 1970, 12:00:00 AM

Title: How to define custom statistics
Post by: LIM on January 01, 1970, 12:00:00 AM

Hi all,

I need help to create a custom statistics for use in CCP & CCA. Though I have the predefined TotalCallAnswered for Queue in the StatServer, I would like to set up a custom one that computes like this:
Total Answered = total entered total abandoned

thanks.
LIM

Title: How to define custom statistics
Post by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

In CCA custom report you can define 'Computed statistic' which is
total entered total abandoned (you have to have entered and abandoned in your report). To do it more generally by defining statistc in Stat Server you can try to look for set of main masks values which is equivalent to your expression (not sure if it can be found).

Grzegorz